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Shipping and Returns

RETURNS


We offer you a RETURN GUARANTEE of 14 NATURAL DAYS after your order delivery, refunding the payed price 14 days after the reception and validation of the material according to:

 

1. A product cannot be returned if it has been used.

2. The items must be new, without usage and keep their original packaging and precints at the moment of the return.
(We will not admit any return if the original packaging of the items are in bad state, they must be returned in the same state that they are delivered, being suitable for sale)

2.1 Do not package directly on the items.

3. In order to do some item return, material will be sent to our storehouse postage prepaid to the address below. No freight collect material will be picked up. Items return is a right regulated by the rules that you have as a customer, but the transportation costs of the return are on customer's charge. The cost of the returning would be 20 euros for Customs fee. You can choose between sending the articles on your own way or use our prepaid UPS label for 9.95 euros

4. Every return must be previously approved by a communication, openning a support ticket in the Center of Customer Service and requiring a return code.

5. When the items have been received, checked and we have verified their state as new and unused, we will give the corresponding money refund according to:

5.1. If you paid the starting shipping costs an in the case of having received the return of the whole order, including the possible gifts, the ORDER COST will be refunded, discounting the paid cost in its moment as shipping costs.

5.2. If you did NOT pay the starting shipping costs and in the case of having received the whole order return, including the possible gifts, the paid cost will be refunded, except for 5.95 euro as shipping costs unles it is a different destination from the Peninsula and Baleares which will be discounted on the corresponding shipping cost of that place.

5.3. In the case of having received a partial return of the order and following the same criteria, previously pointed out, the part of the order cost that has been received as return will be refunded providing the other part of the order is not under the quantity that it is established at the moment of placing the order in the shipping and returns box not to collect shipping costs. (Currently 65€).

5.4. In the case the final cost of the order after a partial return is under the mentioned quantity of 65 euro, the refund will be done corresponding to the item or items which have been received as return, deducting the quantity of 5.95 euro as startin shipping cots not paid in the first shipment, unless it is a different destination from the Peninsula and Baleares which will be deducted the corresponding shipping costs of that place.

6. In the case that the return option has been admitted, the total cost will be transferred into the provided account in a period of 14 days after having received the material, or it will be changed by other available item if the customer requires it, making the requirement clear and carrying out the pertinent compensations if the prices were different.

 

The address of the items return, with prepaid postage is the following one:

 

C/ Venezuela, Parcela 1-17

Polígono Industrial Oeste

30820 Alcantarilla, Murcia - SPAIN

 

VERY IMPORTANT:You must include inside the package a copy of the starting bill and point out the reference number of the support ticket that you have performed in the Customer Service Centre and the text "RETURN", both in the external and in the internal side of the package; in the case that your application was cancelled by the impossibility of identifying it. If it is well indicated, we will be able to recognise from where it comes and, thereby, we could do the management to negotiate the required return as soon as possible, reducing thereby, we could to the waiting time during the process.

We are at your disposal to any enquiry and thank you so much for your patience.

Transport and Delivery


• FOR INTERNATIONAL SHIPPING OUTSIDE SPAIN and inside the European community. The orders may take between 2 and 5 working days, depending on the destination. For further information, our customer service will calculate the shipping costs of your order regarding the weight, destination and volume. Shipping costs depends on the country the order must be sent and the total amount of the order and would be indicated before completing the order. For shipping of ball boxes a surcharge of 9.95 euros per box is applied. For Sweden, Denmark and Finland would be 45 euros per box.

FOR DELIVERY ON SATURDAYS, our Customer Service will calculate the shipping costs regarding the weight and volume.

 

Price: All the prices that appear on Padelnuestro.com website include the 21% of VAT.

STEPS TO FOLLOW IN CASE OF ACCIDENT OR COMPLAINT

PLACE ON RECORD IN THE SYSTEM OF "UPS"

  • In case of ;complaint notify the sender to start the complaint process sending an email to info.uk@padelnuestro.com
  • Padelnuestro will provide a complaint number known as LDI number, along with the address of your UPS office for complaints https://www.ups.com/dropoff.

 

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